Newcastle customer agency creates 100 new jobs

Newcastle’s customer contact centre, Echo-U North is creating up to 100 permanent customer service advisor jobs for local people.

Located on the Quayside, Echo-U North is looking to recruit ambitious individuals to work across its national brands, which include DPD, Sky and National Careers Service, as well as scaling up to work on various new client wins.

New recruits will take on an induction and training programme in a professional environment.

Richard Sanderson, Echo-U’s contact centre manager, said: “As a result of our team’s hard work, our clients are expanding their business with us across voice, social media, app and internet services.

“So, we are looking to add to our talented team by recruiting up to 100 ambitious people to work across our high-profile clients.

“Over 80 per cent of our management team started their career with us as customer service advisors, which demonstrates the opportunities available to energetic team players with a desire to succeed.”