A leading outsourcing provider has launched a brand new web site to showcase its innovative new services, complimenting the professional contact centre support services delivered from the UK site.  

Respondez, based in Hartlepool in the north east of England, unveiled its new look website – www.erespondez.co.uk  – which includes a whole range of new support services and social media solutions for its existing and new clients to tap into.

Respondez takes a multi-channel approach and new features of the service range include comprehensive hosted customer engagement solutions using the latest cloud technology.  Respondez embraced ‘social media’ and on-line support early, as a direct result of working with clients in the gaming industry and these new services are the logical next step, introducing the expertise to non-gaming and prospective clients. 

Luke Porter, Business Development Director at Respondez,  was instrumental in developing  the solutions.  He said:  “Our newly implemented hosted technology will enable all customer interactions, regardless of the channel, to be managed through a single application.  Clients benefit from simple voice campaigns, managed email, web enquiries, live chat, SMS and social media feeds, ensuring each interaction is handled by the right agent every time.”

He continued: “Using the hosted technology, Respondez is able to respond to a range of client requirements, from short term campaigns to large, complex projects, and can now offer fast and flexible multi-channel support.”

In addition to multi-channel, the company offers clients a complete managed customer experience, which includes access to the Respondez ‘eZone’.  Expert agents are now equipped with all the latest tools to monitor and analyse social media channels, online traffic, news, blogs and forums. This includes development and anaylsis of customer satifaction surveys; creation of an online knowledge base complete with all FAQs and a competitor monitor to allow for price and product comparisons, giving clients a deeper understanding of their marketplace.    

Respondez has also created an animated video which gives an overview of its business, including the more traditional contact centre and fulfilment services that it offers from the UK site.  The animation can be viewed on YouTube: http://youtu.be/8vyLPxSsedY

Sue Marshall,  Sales and Marketing Director for Respondez, said:  “Our new website enables new and existing clients to further engage with customers and Respondez, as well as giving other visitors an insight into the more traditional services that we offer. 

“The new site is a much more interactive experience.  The site has been designed to be easy to use, informative and dynamic, with the latest white papers, industry news and technology available to download and access.   We are focused on ‘bringing customers closer’ regardless of how they choose to communicate.”

For more information please visit the new website at www.erespondez.co.uk, where the company is offering a free social media report to visitors, which will give an analysis of key conversations on brands, products and competitors across multiple social channels. 

Respondez is a global business, with multinational companies using the centre in Hartlepool as a base for their European operations. The company provides a full outsourcing service including technical support, back office support including fulfilment and scanning, customer care and acquisition.

Respondez is part of the Indian-owned corporate group Spanco Ltd, with clients across a range of sectors including financial services, computer games, DRTV and the public sector.

For further information on Respondez, please visit the UK website at www.erespondez.co.uk or the group website at  www.spancobpo.com or telephone on (01429) 241200. For regular updates and industry news, follow the company on Facebook at http://www.facebook.com/RespondezCC and Twitter at http://twitter.com/RespondezCC