Leading services company engages Ryzex, Motorola and 1st Touch to deliver a
semi-ruggedised and sustainable mobile solution
Wiltshire, UK. 25 April 2012. Morrison, the UK’s leading responsive repairs and maintenance service provider for the housing sector, has signed a mobile device management contract with Ryzex, a leading expert in deploying and managing enterprise-wide mobility solutions. Ryzex, together with its partners Motorola Solutions and 1st Touch, will provide Morrison with a comprehensive semi-ruggedised mobile solution to enable the company to maximise the effectiveness of front-line staff and improve the reliability and longevity of its mobile equipment.
Under the terms of the new contract, Ryzex will supply the company with over 1200 Motorola ES400 handsets for use by Morrison front-line operatives who carry out repairs and maintenance works to over 500,000 properties on behalf of the company’s nationwide client base.
The semi-ruggedised devices will be used with the 1st Touch mobile software platform, enabling Morrison to easily support the activities of its operatives by optimising job scheduling and minimising operatives’ downtime.
By renewing its current range of handsets with the Motorola ES400s, Morrison aims to reduce its mobile device replacement rate by as much as 20%, which will help it maximise operative’s availability, minimise their carbon footprint and increase their productivity levels; thereby creating a more sustainable mobility strategy for the company.
The Ryzex mobile solution offers full support services to Morrison, including an emergency next day exchange policy, ensuring that unforeseen downtime does not significantly impact the company. This emergency exchange policy also guarantees that devices have an extended life cycle of no less than three years, so replacement rates and costs are minimised.
Andrew Nolan, Director of IT at Morrison, said: “Mobile devices are critical to our business, keeping our operatives productive when they are on the road and capture valuable data to help us drive decision making on our contracts. The Ryzex mobility solution makes complete business sense, enabling us to reduce mobile device replacement costs, increase the efficiency of our operatives and ensure our mobile technology is supported at all times.”
Damian Penney, European Sales and Marketing Director at Ryzex, comments: “Our expertise in delivering bespoke mobile solutions, alongside our strategic partnerships with 1st Touch and Motorola, will ensure that Morrison can meet all its business needs. By enabling companies like Morrison to move to a more sustainable mobile strategy, we are also ensuring they can keep all their operatives on the road and deliver excellent customer care to their clients.”