Customer Service Excellence (CSE) is a framework that supports organisations to improve customer service – exploring areas such as service delivery, professionalism, customer insight and the robust measurement of service satisfaction. 

Designed to operate on three distinct levels, the Standard can act as a driver for continuous improvement, as a skills development tool and also as an independent validation of achievement for your organisation.

Book your place on our Awareness Workshop and find out how Customer Service Excellence can help you achieve these goals plus much more!

Workshop Objectives:

This half day workshop is designed to help delegates develop new approaches to improving their customer service and find out more about Customer Service Excellence. 

Who should attend:

This workshop is designed for delegates who are responsible for taking customer service improvement forward within their own organisation and interested in finding out more about Customer Service Excellence. 

By the end of the workshop, delegates will understand: 

• The principles of Customer Service Excellence
• The drivers of today’s service demands
• The need to develop true insight into your customer

For more information about the session including upcoming dates and venues and how to book your place, click here to find out more.

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