Partner Article

Why Your Telephone System Is So Important

Any and all businesses need an effective working telephone system. Whether you’re just starting up, or are having a health check of your system, you should ensure you have completely clear and reliable communications. For your company to operate at an optimum level, no matter its size, it must have an effective phone system and that includes safeguarding should problems arise.

Just imagine the potential costs of losing telephone communications if you don’t have adequate maintenance. Some businesses rely on a great deal of customer interaction through the phone, and with this unavailable, not only can problems arise, but profits can be damaged too. Whole operations can grind to a halt if the phones go down, and if you don’t have adequate plans in place, the time it takes to get the system up and running again could vary greatly.

The internet might be a great resource, but it often doesn’t offer the immediate exchange of information that a telephone system does. This applies to both in-house phones, and calls to customers, clients and others outside the building.

Communication is one of the most important aspects of maintaining a business, and should be treated with the same care and attention as both energy supply and internet. Many businesses make the mistake of neglecting the system once it has been initially set up.

How do you protect it?

Always make sure you have an adequate maintenance system in place, so that you know that firstly you have an effective network, and secondly that if the worst should happen, you are in a position for the problem to be resolved in a timely manner. Some phone system maintenance companies will even be able to respond to an issue within a matter of hours – cutting down the time you are without speedy communications or custom. Package prices are often higher for faster response times, but they are rarely not worth it. Some companies guarantee to be out and helping within 4 hours, and others can even help diagnose or resolve the problem remotely.

If you don’t have the proper protection in place, problems could prove to be extremely expensive. Depending on the particular issue, to call out a one-off engineer could include costs for time, labour, travel and parts. This can become very expensive very quickly. Fortunately, all of these fees are usually included in the phone maintenance package, so you only have one fee to worry about. Depending on the time your systems go down, you might not even have access to a solution – 27/7 businesses need 24/7 cover.

Microcare’s Phone System Maintenance packages are some of the best available. They offer full telephone support, rapid remote diagnosis, access and resolution, and have an impeccable response rate. Using this kind of service means that you have total peace of mind, and know that should something go wrong, you are protected.

Don’t risk your communications; make sure you have adequate phone system maintenance that fits your business.

This was posted in Bdaily's Members' News section by Amey Bester .