Member Article

Estate agent invests in high street presence over cyber office space

NORTH East and Yorkshire company Addisons Chartered Surveyors has invested in customer service and technology, in its first office transformation putting the customer firmly at the centre of both design and service.

In a changing property market where more and more people are searching the internet in order to find a property, along with a rapid increase in internet based estate agents, ‘There is a need’ says Addisons’ Partner Richard Duffus ‘to focus on customer care and to enhance the valued service that a high street estate agent can offer over and above a cyber office.’

The company which can provide a home staging service for clients, designed a total new look for its Richmond office. “The new look is contemporary, stylish and welcoming and designed as a comfortable environment for our clients to spend time in. Selling or buying a home isn’t a quick decision, nor should your choice of estate agents be rushed. It is important for clients to come along and meet the people who will be working on their behalf and to this effect, our new look office is designed to have an informal feel backed up with all the professional service you would expect.”

Addisons has also invested in technology across the whole business with its bespoke Open Door user-friendly software, which allows clients to login and track the progress of the marketing and sale of their property at any given time day or night.

The innovative and flexible service allows sellers to track the progress of the marketing and sale of a property. Owners register for the service and can check Rightmove hits, viewing feedback and notes added by their sales negotiator ensuring that they are up to date with progress of the sale and have access to information around the clock.

“As a leading estate agent, we listen to what our clients tell us about their experiences of searching for and selling property. Our vendors require a more enlightened approach to assist in their property sale and value a service that allows them full knowledge of our best efforts to sell their home.

“Our investment in our new look, our staff and Open Door means that we are better placed than ever to provide a tailored and transparent service for our clients,” concludes Richard Duffus.

Addisons offer a home buyers survey and valuation service along with a range of tailored property services from offices based in Barnard Castle, Richmond and Crook. Tel 01833 638 094 / Facebook Addisons Chartered Surveyors/ Twitter @Addisons13/website. http://www.addisons-surveyors.co.uk/

This was posted in Bdaily's Members' News section by Narrative Integrated Communications .