Member Article

Sunderland contact centre to create 50 new jobs

Sunderland-based Fusion Contact Centre Services has revealed that it will be recruiting 50 new jobs.

Part of the BGL Group, the contact centre which employs almost 600 people in Sunderland, has already begun recruiting with more hires to follow in the new year.

Mark Brannen, Head of site for Fusion Sunderland, said: “Fusion is recruiting due to the increased volume from our customer base, plus we have new partnerships coming on board. We have just extended into our third building and our operation in Sunderland is only going to get bigger.”

Sarah Burns, Director of Fusion, commented: “With over 175 contact centres in the North East we were up against some tough competition. This is a great reflection and credit to everyone working at Fusion and the wider BGL Group. I’m very proud.”

Councillor Harry Trueman, deputy leader of Sunderland City Council, added: “I want to congratulate Fusion for its fantastic performance in the awards and putting the spotlight on the hard work that Sunderland’s thriving contact centre does – both for its clients and within the community.

“It is great news that the Sunderland offices are recruiting and we look forward to hearing about the company’s further job creation plans for the New Year as it confirms new contracts with clients.”