Member Article

Entrepreneurial Newcastle mother and son launch online cleaning startup

Former Apple employee Scott McMullan and his mother Kerry Patton have launched Maid Up North, the region’s first online home cleaning service.

Inspired by the success of the American home cleaning model and set up for tech-savvy professionals with busy lifestyles, customers can book a locally vetted cleaner in just 60 seconds.

Managing Director Scott McMullan expects to turnover £300,000 by the end of 2016 and has set a lofty turnover target of £1,000,000 inside three years.

“We will deliver a seamless, affordable and hassle free booking experience which customers can trust,” explains Mr McMullan.

“We aim to expand the brand across the North of England once we have established ourselves in Newcastle. Currently, it isn’t possible to book a cleaner online in the North East of England, and we’re changing that. We will not lock any customer into a contract like some companies do either, and we aim to have the best customer support possible.

“We’re already looking to expand into Carlisle, Durham, Leeds and York and in the not so distant future, we aim to have a presence in every major city in the North of England as well as Scotland.”

Currently operating throughout Newcastle, Gateshead, North and South Tyneside, Maid Up North’s state-of-the-art website allows customers to book a professional cleaner in their local area and will remove the need for time-consuming phone calls and needless correspondence.

As well as a full range of cleaning services for all property sizes, the company will also offer cost-effective add-ons including ironing, window and interior cleaning. Maid Up North has also pledged to give its customers a free and complete re-clean if they aren’t 100% satisfied with the outcome.

Scott McMullan said: “Regardless of whether a customer’s property is large or small, we promise to deliver a range of services and schedules to suit all. All customers need to do is select the number of bedrooms and bathrooms that need taking care of, and we’ll generate a price for them. It really is that simple. All cleaners will routinely leave a checklist of completed tasks, signed and dated for peace of mind.

“All our cleaners have been interviewed, vetted and would have completed a trial shift before being added to our roster.

“Potential customers should use our service due to its ease and the peace of mind knowing that our cleaners are insured and have been vetted and reference checked. Customers can book around the clock at any time of the day, and they can also log into our online system to change an appointment if something came up last minute.”

Having received hundreds of applications from cleaners in the region this month, Maid Up North expects to double its current roster of staff by the end of 2016 as it expands throughout the North East.

And with ambitious plans for expansion in the pipeline, Scott McMullan will look to begin working with commercial sector as well as landlords in all of major northern UK cities to provide a full online tenancy cleaning service.

He added: “It’s our mission to make our customer’s home life easier and hassle free, and we’ll be hooking up with like-minded sectors to make this a reality. We want to give people a convenient service via our online platform and our first class team of cleaners.”

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