Partner Article

Talented Webhelp trio shortlisted for top industry awards

Leading business process outsourcer, Webhelp, has been shortlisted in three individual categories at this year’s National Outsourcing Association (NOA) Professional awards, to be held on Thursday 19th May 2016 at the Museum of Science and Industry in Manchester.

The finalists are Miriam Elliott, head of operations, South Africa, who is nominated for ‘strategic leader of the year,’ and operations managers, Gavin Cox and Sarah Cann, who are short-listed in the categories of ‘manager of the year’ and ‘rising star of the year’ respectively.

All three are being recognised for their excellent contributions to Webhelp operations, including the key roles they have played in the on-boarding of Webhelp’s new partnership with Shop Direct. The digital retailer appointed Webhelp in summer 2015 to drive a long-term digital customer management transformation programme.

David Turner, CEO at Webhelp UK commented on the nominations, saying:

“Although we are only at the start of our digital transformation journey with Shop Direct, it’s incredibly rewarding to see such early successes in our partnership and the NOA has helped us to publically recognise the personal contributions of three very deserving people.

“Our people make Webhelp the business that it is, without them customers would go unheard, data would be left as words and numbers and we would fail to see the customer management solutions in Facebook’s recent chatBots announcement for example. We have a team to be really proud of.”

Now in its fourth year the National Outsourcing Association (NOA) Professional Awards is the only awards ceremony solely dedicated to celebrating the talents of those working across the outsourcing and shared services industry.

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From 21 countries with a 30,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing the analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

This was posted in Bdaily's Members' News section by Ruth Minto .