O2 selects Wythenshawe tech firm fissara for field-force management overhaul

Telecoms giant O2 has implemented a new field-force management system created by Manchester software developer fissara.

O2 will use the Wythenshawe-based company’s digital platform to tackle the complex resource planning issues faced by its management centre.

The challenge lay in improving how shifts and rotas were assigned to staff and achieving greater control in holiday bookings and overtime working.

Fissara’s software is managed through a mobile app and offers web-based access to rosters, as well as detailed analysis and reporting to help with future resource planning and business decision making.

Jon Holltum, director at fissara, said: “For a global brand like O2 to select a relatively new platform like fissara is testament to the system’s unrivalled abilities.

“It is entirely adaptable and scaleable and can therefore be easily shaped to meet the specific needs of each different project.”

He continued: “This was a challenging project with many complex scenarios and a wide variety of different user needs but the fissara system is designed to be easily adaptable and it is great to see the benefits already being delivered together with positive feedback from users across the company.”

Rob Aylott, SPMC operations support manager with O2, commented: “fissara has provided us with an easy to use planning solution which saves both time and money.

“It has helped us to automate complex processes and gives everyone up to date information in their hands. The system has been well received across the team and is already delivering cost benefits and greater efficiencies in resource planning.”

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