Seaham contact centre grows its workforce

A customer service specialist is expanding its operations in Seaham following a series of contract wins.

ResQ, one of the UK’s largest contact-centre operators, which works with major brands across telecoms, utilities, retail and financial services, is creating 50 new jobs at its Spectrum Business Park site, with plans for up to 150 additional roles early next year. 

The expansion provides a timely boost for the region’s customer service sector after several large employers scaled back operations in recent months.

ResQ has operated in Seaham since 2016, transforming a site at the former Dawdon Colliery into a coastal contact-centre hub. 

Bosses say the latest wins, combined with growth from existing clients, mark a significant vote of confidence in the town and its skilled workforce, supporting Seaham’s ongoing shift from traditional industry to service-based employment.

They add that with further recruitment planned throughout 2026, the total number of new roles could reach 200 as client contracts continue to grow. 

Gill Marchbank, chief executive officer at ResQ, said: “Seaham has been an important part of our business for almost a decade, and we’re proud to be growing here again. 

“There’s so much customer service talent right on our doorstep, and we’re proud to be helping generate jobs and keep skills in the area.   

"All of our new roles come with structured training, strong day-to-day support, and clear paths for progression. 

“Many of our leaders in Seaham started out in frontline roles, so there’s real scope for people to build lasting careers and develop alongside the company.

“These new roles sit at the centre of our AI innovation, but people will always be at the core of the customer experience. 

“Our goal is to give our teams the tools and technology that help them excel – enhancing, not replacing, the human connection that defines great service.

“We can’t wait to welcome our new team members and see them become part of the next chapter for ResQ in Seaham.”

Recruitment is already underway, with the first new starters beginning training this week.

ResQ will deliver day-to-day customer service operations for its blue-chip client base, offering roles for customer service advisors alongside structured development routes into team leader and operational support positions. 

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