Ruth Mitchell

Win competition to be voice of virtual call centre agent

A German hi-tech company has launched a search to find the voice of its new virtual call centre agent, Elsbeth. The Elsbeth system is a predictive dialer and voice-recording product developed by itCampus. The company - a spin-off from two German universities with its international headquarters in North Tyneside - claims its predictive dialling technology will allow call centre staff to double their capacity to deal with customers, reducing the threat of UK call centre jobs being off-shored to low-cost economies. Call centre agents from across the UK are invited to enter the competition to be the voice of Elsbeth, with the winner receiving a prize of £3,000. Participants have to leave their voice sample based on a prepared script on a dedicated hotline. Entries must be received by 25 September 2006 and experts from the industry will then make their final decision. For further information on how to enter the ‘Voice for Elsbeth’ competition, please visit www.elsbeth-online.eu

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