Member Article

150 jobs in pipeline at expanding international contact centre

An expanding international contact centre is targeting the recruitment of around 150 new staff as it looks to cement its presence in the region. twenty4help, based at the Watermark in Gateshead, provides around the clock helpdesk and multilingual technical support to hardware and software companies around the world. However, after recently being acquired by French company Teleperformance, it is looking at expanding its North East client base.

Klaus Oesteroth, Managing Director of twenty4help, said: “Our aim is to become one of the top ten outsourced contact centres in the UK and its leading provider of technical support services, a position we already hold in Europe. “With the expansion of our UK sales department, there is an active push towards new business, which will mean many more local jobs over the next few months.”

The company, which was founded in Dortmund in Germany in 1992, currently employs 400 staff in the UK, 250 of which are employed in Gateshead, but is expecting to increase its workforce to around 550 over the next few months.

twenty4help first moved into the region six years ago, when it opened an office at Silverlink on North Tyneside. Its moved to the Watermark was assisted by Tyne and Wear Development Company, who helped the company identify suitable premises.

Judith Mottershead, Operations Manager at twenty4help, said: “These are more than call centre jobs, as we invest a great deal in the training and development of our staff. We also have a policy of promoting from within the organisation and given the technical variety of our work, there are many different opportunities.”

To find out more about opportunities at twenty4help, contact Catherine O’Shaughnessy on 0191 4935000.

This was posted in Bdaily's Members' News section by Ruth Mitchell .