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I, call centre

A new company in Newcastle is offering a revolutionary concept in communications which could make call centre staff a thing of the past. Artingence, an “artificial intelligence” company, is the latest tenant to take up residence at the Centre for Life.

The company is developing technology which will allow call centres to be staffed by artificially intelligent software agents that have not only been trained just like human agents but will also sound like real people. Artingence hope that their systems will allow companies to bring their operations back to the UK rather than running them offshore, creating high grade jobs locally.

Newcastle born Karl Dorner, who formed Artingence last year, said: “Imagine a call centre ‘staffed’ by agents who consistently perform at the highest level, never take a day off sick, cost a fraction of the usual price and don’t need holidays, heating, lighting or even the toilet? Unlike human agents, they provide consistently excellent customer service while staffing and management overheads are dramatically reduced.”

Before starting Artingence, Karl helped to build up the European arm of call centre outsourcing operation Convergys. Having been involved in the development of call centres and customer relationship management systems, he now sees his vision of the Artificially Intelligent Call Centre as the next evolutionary step.

With three out of four Artingence directors hailing from the North East, the company’s head office is based firmly in Newcastle but it is expected that business will be global.

Linda Conlon, the Centre for Life’s chief executive, said: “At the Centre for Life, it’s one of our objectives to support science-based businesses like Artingence and to help them become established. I am delighted to welcome them to our science village.”

For more information about Artingence, vist artingence.com.

This was posted in Bdaily's Members' News section by Ruth Mitchell .