Member Article

Telecoms company "investing heavily" because of recession based rise in competition

A telecoms firm has “invested heavily” in training its staff, because the recession has created a highly competitive market.

BNS telecom has so far presented 34 workers with level 2 NVQs in Customer Service and Business administration, with 30 staff training for a variety of NVQs.

Customer Service Director Michael Hall said: “Some people may choose to turn off the tap for investment in training because of the current economic climate but actually the market conditions have created a very competitive environment which means the bar is rising in terms of the skills required and the expectations of customers.

“Here at BNS we believe very strongly in the benefits to both the individual and the company. We are tackling the recession by focusing on training staff and being more efficient on our processes and keeping an eye on costs.”

Jill Brown, 26 and a senior customer services advisor, said: “I wasn’t offered any training by my previous employer even though I was in a similar customer services role and dealing with telecoms, so I was surprised and very pleased to be able to complete an NVQ.”

Lee Rourke, 24, said: “I had never been given the opportunity to obtain job related qualifications before working at BNS.

“It’s nice to have the opportunity to take these options and add to my skill set.”

This was posted in Bdaily's Members' News section by Ruth Mitchell .