Member Article

Smile scans to improve customer service

Japanese railway workers face enforced “smile scans” every morning in a bid to boost their customer services, it has been claimed.

According to the Telegraph, More than 500 staff at Keihin Electric Express Railway are expected to be subjected to daily face scans.

The “smile scan” software, developed by the Japanese company Omron, produces a sweeping analysis of a smile based on facial characteristics, from lip curves and eye movements to wrinkles. After scanning a face, the device produces a rating between zero to 100 depending on the estimated size of the scanned person’s biggest smile.

For those with a below-par grin, one of an array of smile-boosting messages will op up on the computer screen ranging from “you still look too serious” to “lift up your mouth corners”.

This was posted in Bdaily's Members' News section by Ruth Mitchell .