Ruth Mitchell

Member Article

iPhone glitch exposed

CONSUMER revenge website MoneySavingExpert.com is warning iPhone users to beware a possible glitch that could see them returning from their summer holidays with a shock bill for surfing the web on their handset, even if they’ve turned off that facility.

The site has been flooded this week with complaints from consumers, after we highlighted the problem on Wednesday, who say they’ve followed all the necessary steps to avoid charges on various versions of the iPhone but have still come home to sky-high bills.

Many who have complained to their network have got a refund.

In the worst case we’ve seen, one user says she was charged almost £1,500 even though she’d turned off data roaming on her phone throughout her trip to the US.

Turning off data roaming means you can’t download internet data on a handset overseas using a mobile network, but you can search the web on wifi, though this shouldn’t trigger charges from your network.

MoneySavingExpert.com is calling on iPhone manufacturer Apple and the UK mobile industry to investigate this problem and work to prevent further charges.

Despite numerous calls and emails to Apple it has failed to offer an explanation or a solution.

Martin Lewis, creator of MoneySavingExpert.com, said: “Those who have paid when they shouldn’t have, should contact their network immediately and demand a refund.

“In some cases, we’re hearing the networks are paying out without too much argument, which could indicate this is a known problem. Let’s hope it does not get brushed under the carpet.”

This was posted in Bdaily's Members' News section by Ruth Mitchell .

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