Member Article

A problem shared is a problem halved

Announcing the itSMF UK’s Proactive Problem Management Seminar taking place on 8th February at Chelsea Football Club, West London.

itSMF UK, the UK’s largest service management user group boasting over 12,000 members, announced today its new series of UK seminars running throughout 2012 on various service management topics such as change, configuration and release management, service catalogues and service portfolios, business continuity and major incident management and problem management.

The first event of the year is the Proactive Problem Management seminar which is taking place on 8th February at the renowned home of Chelsea Football Club, Stamford Bridge in West London from 9.00 to 16.00. The event is being sponsored by Kepner Tregoe, a multinational management consulting and training services company that helps organisations implement their strategies by embedding problem-solving, decision-making and project management methods. Key speakers on the day include: Vawns Guest from Pink Elephant, John Griffiths from FoxIT, David D’Agostino from Service-Now, Mike Evans from ITS and Rich Starkey from Oasis Healthcare.

The seminar aims to help service and problem managers gain a better understanding of what problem management is really all about. It is targeted at problem managers who want to improve their approach and understanding of problem management by adopting a more proactive focus in order to deliver more successful outcomes. Those who attend will learn how to achieve value and reduce costs using problem management, as well as gaining a better understanding around how to make time for problem management, which is a key issue for many IT departments. Participants will also gain insight into the key interfaces between the incident, problem and change management processes. In addition, they will learn the benefits and reasons for closing the loop on the lifecycle of a reported incident, the identified problem, the known error and workaround, and the change or release to fix the problem permanently.

Dr. Don Page, CEO of the Marval Group and chair of the itSMF UK events committee, commented on the event:

“The fact is, with the current rate of change and our reliance on information technology, our job is getting harder, seconds of downtime can have major impact on customer confidence, our credibility, our financial futures. We need to raise our game, our processes, analysis skills and attitude towards problem management. However to get there we need to invest both time and resource, the very things that problem managers and technical specialists have little of.

This seminar pulls together a great range of experienced and thought provoking presenters who will help to unlock these precious resources. I can’t wait.“

For more information about the itSMF UK seminar series, or if you are interested in attending, please contact Teresa Corre at the itSMF UK office on 0118 918 6500 or events@itsmf.co.uk.

This was posted in Bdaily's Members' News section by Mark Lillycrop .