Member Article

Opening the lines of communication

Odyssey Systems, the Tees Valley based business to business telecommunications specialist, has helped one of the North’s leading PR firms to boost its connectivity.

Working with Recognition Marketing and PR in Darlington, Odyssey’s team has helped to boost the firm’s telephone and broadband systems to meet current and future demands for the growing digital media era.

As well as increasing the capacity of the systems, to deal with a greater level of large file movement between Recognition’s team and its substantial client base across the country, Odyssey was able to simplify the customer-supplier relationship and bring the project in under budget.Stockton-based Odyssey multiplied by five the speed of Recognition’s leased line to 10MB, creating additional capacity for such activity as video transfers and greater web-based PR.

The engineers also added a call-recording system for in-house training, and delivered a package which will give ongoing call cost savings and a single bill, rather than the previously fragmented billing.

Paul White, Partner at Recognition Marketing and PR said: “Prior to being introduced to Odyssey Systems, we were working with a legacy of the growth of the firm and changing nature of the media and telecommunications industries, including a number of analogue lines and low broadband speeds. Odyssey listened to how our business was evolving and provided a package of solutions which not only meets our current needs, but gives us flexibility for the future.

“As well as the technology which has been installed, we have seen benefits such as a more streamlined billing system and greater communication with Odyssey than we have had with previous suppliers. Regular visits from the engineers have also meant that Odyssey know our system well. This has allowed them to knowledgably discuss our needs with the team, as well as having done simple things such as tidying up our communications racks, which had been left unsightly by multiple engineers making ad-hoc changes over the course of the old system’s lifetime.”

Odyssey engineer Paul Concannon said: “Recognition’s system was clearly approaching the end of the period when it would be fit for the purposes of the modern communications era, so we were able to discuss at length what the future holds and how we can meet those needs. It is vital that we understand our customers and their industries to ensure that what we deliver is suitable and, as far as possible, future-proof.”

This was posted in Bdaily's Members' News section by Mike Odysseas .