Member Article

Hull's KCOM signs deal to drive Elland Road ticket sales

Hull-based KCOM has signed a five year deal with Leeds United to provide technology for the club’s call centre ticket sales.

Formally Kingston Communications, KCOM has upgraded the club’s call centre with ‘Avaya’ technology, that will allow them to handle a higher number of ticket sales and enquiries.

Mark Broadley, IT Manager, at Leeds United, said: “We’ve been working with Kcom for the last 10 years and they’ve always met our needs when it comes to communications.

“The high level of service and account management from Kcom has been great and meant that the switching of our old contact centre to the new one has been done efficiently.”

Leeds United home ground, Elland Road, has the capacity to hold over 37,000 people. With 23 home league matches every season the number of calls per day can rise up to 700, which means having a dynamic contact centre that can manage large amounts of calls is essential.

Stephen Long, Managing Director at Kcom, said: “I’m delighted we’ve been able to continue helping Leeds United with its communications. We understand how important it is to have a fully functional and reliable contact centre so that fans can easily get in touch to get their tickets for the next game.”

This was posted in Bdaily's Members' News section by Tom Keighley .