Member Article

Lovetts shortlisted in 2013 Lexcel Awards for Excellence in Practice Management

Lovetts Plc, the debt recovery law firm, has been shortlisted in the 2013 Law Society Lexcel Awards in the category of Excellence in Practice Management. Lovetts first secured Lexcel accreditation in August 2012, and being shortlisted for this important award clearly demonstrates the firm’s commitment to putting its clients’ interests and requirements first in order to provide the best possible service.

The prestigious Law Society Excellence Awards attract entries from hundreds of Lexcel accredited law firms across the UK, with the Excellence in Practice Management Award bestowed on the firm that above all others has shown new and innovative ways of implementing Lexcel. In particular the judges look for the practice which has most effectively incorporated the Lexcel framework into its business and driven new strategies to enhance performance and generate continuous improvement.

Charles Wilson, Chairman of Lovetts, says, “We have always received excellent feedback from our clients, but wanted to raise the bar even further through the rigour of Lexcel when Outcomes Focused Regulation was introduced in late 2011. We have found that our first Lexcel accreditation in August 2012 has opened up fresh thinking in this area and allowed us to introduce initiatives to further enhance our systems and service.

“For example, we have improved our in-house cost-estimating software, to give better visibility of all estimates through our bespoke CaseManager client extranet. We have also enhanced our operational manuals to be more user-friendly and got closer to our customers through a number of initiatives including director-led client visits with paralegals. We’d be delighted to win but to be shortlisted is a fantastic endorsement in itself. It’s good to have the external acknowledgement that the initiatives and changes we have all worked hard to implement in the past year have been recognised by Lexcel as worthwhile and beneficial to our clients.”

Winners will be announced at a prestigious black-tie awards dinner on Tuesday 22nd October 2013 at Park Plaza Hotel, Westminster Bridge.

This was posted in Bdaily's Members' News section by Charles Wilson .