Member Article

Carpetright plc revamps service for the insurance industry via Typhoon8

The insurance industry can now tap into Carpetright’s unrivalled carpet replacement service, thanks to an independent management insurance system called Typhoon8.

Typhoon8 (T8) is a managed software platform and flooring expert service centre, developed for handling insurance replacement requests solely on behalf of, but independent from Carpetright. The system provides complete pre-authorised mandate fulfilment, a request-an-estimate service, as well as discounts on retail prices, with no fees.

It has been designed for use by insurers, claim management companies, loss adjustors, third party validation companies and suppliers providing centralised and immediate invoicing, for speedier, more efficient claims. The service saves insurers money, improves the claims process and provides an enhanced customer service experience with no conflict of interest.

Typhoon8 is leading the way by providing, flexible technology solutions at every stage of the claims process. There is a desktop application for office-based claims handlers who need comprehensive dashboards and access to a range of services during the claims process. Responsive web applications are available for independent loss adjustors and claims estimators that will work equally well on tablet and desktop. For more mobile professionals such as estimators, there are downloadable apps for iPhone, Android and Windows platforms. The apps are designed to work offline and synchronise with the Typhoon8 servers when a network is available.

David Bagnall, Founder of Typhoon8 commented:

“By developing our own systems using industry leading techniques, we have been able to build a process that is completely centred on the needs of the policyholder. Whoever they call, whenever they call, insurers can rest assured that the information passed to the policyholder is the most up to date and there are no delays or bottlenecks. With an average claim completion of just seven days and with all products and fitting guaranteed by Typhoon8 and Carpetright, there’s no additional risk for insurance companies wanting to benefit from using the system for their claims fulfilment needs.”

Steve Johnson, Head of Central Operations of Carpetright commented:

“Working with Typhoon8 to support our flooring replacement service for insurers enables us to remain focused on our core expertise, which is a fully supported, professional flooring supply and fitting service. Moving to our “supersite” 7 years ago, we have developed and refined a fully end-to-end business which includes the transport, delivery, cutting and fitting of product.

Our replacement service is available nationwide, including the Republic of Ireland and is backed up by our 550 UK-wide stores. With a capability to reach 30,000 cut and fitting appointments per week, we are perfectly positioned to provide an unrivalled service for the insurance industry.“

This was posted in Bdaily's Members' News section by Media Jems PR .