How to Cut Service Costs and Delight Users with Enterprise Request Management (Infographic)
Enterprise Request Management (ERM) is a business-efficiency strategy that’s a holistic approach to centralizing and automating business processes and service requests. ERM helps to ensure first-time fulfillment, which means lower costs and happier internal and/or external customers.
ERM accelerates service delivery and reduces costs by extending self-service across the enterprise, for any type of request. It enables organizations to implement what Forrester Research calls business service catalogs — automated, web-enabled systems for requesting virtually any type of business service from any department: IT, HR, facilities, finance, even services which cross multiple departmental boundaries.
But it also delights “customers” by giving them a single, simple web-based interface for requesting services. No more redundant manual data entry into different systems, chasing down approvals, and physically managing request processes. No more (expensive and time-consuming) meetings, calls and emails to check on the status of requests; users can place and monitor the status of their requests online.
The infographic at http://www.kineticdata.com/erm/infographic/ explains how ERM works, why it’s important, and how to calculate the cost savings. Feel free to re-use or share!