Partner Article

Communication Technologies Fall Short of Current Collaboration Demands

Improved bottom line and a reduction in business travel cited as key benefits of increased investment in collaboration technologies, reveals research from Biamp Systems

LONDON, United Kingdom — Sept. 16, 2014 — Biamp Systems, a leading provider of innovative, networked media systems, has published a new whitepaper looking at the crucial role collaboration technologies play in today’s businesses. Titled “Clear Communications: Placing the End-User at the Heart of Collaboration,” it highlights problems organizations reported as they expand working relationships over increasingly larger distances. With more than 37 per cent of respondents stating that time is regularly wasted on conference calls due to unsuccessful attempts to connect and poor sound quality, businesses must address these issues or they may find themselves falling behind more efficient and productive competitors.

The report emphasizes the need for organizations to evolve their internal processes in order to cope with a workforce that continues to include numerous, international locations. With 43 per cent of respondent businesses having opened one or more offices over the past three years, and another 16 per cent either planning or considering expanding into a new location, IT departments are under increasing pressure to ensure that teams are able to communicate effectively despite being separated by continents, time zones, or cultures.

Investing funds solely in IT is not enough. The whitepaper recommends that IT and AV departments must work together closely in order to develop an appropriate solution. IT decision makers agreed — with 62 per cent of respondents stating that AV systems that are networked into the existing IT infrastructure would increase productivity at their companies. 52 per cent added that such AV systems could improve their company’s bottom line.

“Clear communication is the primary facilitator of good business relationships. With workforces becoming increasingly distributed around the globe, businesses cannot afford to be let down by the technology they use to enable collaboration,” said Graeme Harrison, Executive Vice President of Marketing at Biamp. “High quality conferencing exists, but the introduction of desktop conferencing solutions requires companies to invest thoughtfully so they gain all the benefits from this technology. Ensuring that clear, intelligible audio is included with the other capabilities is critical. Coordination between the IT department and the AV expert will enable effective collaboration.”

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About the Research Interviews were carried out in February – March 2014 by Censuswide on behalf of Biamp Systems. Overall 250 IT decision makers from the U.K. were questioned.

About Biamp Systems Biamp Systems is a leading provider of innovative, networked media systems that power the world’s most sophisticated audio/video installations. The company is recognized worldwide for delivering high-quality products and backing each product with a commitment to exceptional customer service. The award-winning Biamp product suite includes the Tesira® media system for digital audio networking, Audia® Digital Audio Platform, Nexia® digital signal processors, Sona™ AEC technology and Vocia® Networked Public Address and Voice Evacuation System. Each has its own specific feature set that can be customized and integrated in a wide range of applications, including corporate boardrooms, conference centers, performing arts venues, courtrooms, hospitals, transportation hubs, campuses and multi-building facilities. Founded in 1976, Biamp is headquartered in Beaverton, Oregon, USA, with additional engineering operations in Rochester, New York, USA, and Brisbane, Australia.

This was posted in Bdaily's Members' News section by Biamp .