Member Article

What is a true managed service IT solution and how can it benefit your business?

Andrew Robson is CEO of Perfect Image, a Newcastle-based IT consultancy. Here he talks about the meaning of a true managed service and how this approach to IT can benefit your business.

A managed services approach to your IT is much better for your business than a traditional break-fix support contract. The phrase ‘managed services’ means a lot of different things to different people, even within the IT industry. At Perfect Image, we believe that a true managed service is something that goes well beyond simple support and the break-fix mentality that many other suppliers adopt.

A true managed service is about taking on the end-to-end management and control of a customer’s IT service, including the underlying network all the way through to the applications, making sure that these elements are delivered reliably, securely and that all users are well supported.

In addition, it’s about proactive improvements; providing planning and advice to make a customer’s IT service better over time. It’s not just about keeping systems running, it’s about making them better and ensuring the solutions are aligned to the customer’s business so that they get even more from their IT.

At Perfect Image, the true managed services approach is engrained in everything that we do and in the way we work. From account management, where we aim to understand our customer’s business, to the technical skills our team of experts use to deliver the right IT solutions for our clients. We do this by working with each of our customers in a collaborative and transparent manner, ensuring each client understands how and why the recommended solution is the right fit for their business.

Even our monitoring tools are designed to not just look at whether elements of a customer’s hardware are broken, but they monitor the availability and reliability of the applications that sit on a network.

At Perfect Image we know there isn’t a one size fits all approach that will benefit each and every customer. Crucially, we tailor each of our managed services solutions so that our IT solutions meet your individual needs in a way that provides the very best possible value.

We understand that most of our customers don’t want the traditional break-fix service; instead they want a true managed service. My advice to anyone reviewing their IT solutions is to ask for a managed service – you’ll not only find a better value IT service, it will also benefit your business.

For more information about true managed services from Perfect Image, visit: http://blog.perfect-image.co.uk/what-is-managed-services/

This was posted in Bdaily's Members' News section by Perfect Image .