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Ellen Forster

Member Article

London-based IT specialist Acora boosts team following restructuring

UK mid-market IT outsourcing specialist Acora, has recently announced the completion of Phase One of a massive restructure to its service desk.

The company, which is head-quarted in London, has invested hundreds of thousands of pounds over the last 10 months.

The operational team has increase by 50% located at Acora’s operation centres in West Sussex and the West Midlands.

Acora estimates that it has committed 400 man days to systems development and a further 250 man days to processing and external software.

Paul Faulkner, COO said: “We have a strategy that focuses on the needs of the mid-market,”

“Our previous service offering and the structure of our team was too flat to support the needs of the sector, so we have invested in a restructure that delivers people, processes and systems that are fully scalable.

“We are now more resource-focused on individual client requirements, we have a much greater level of quality control so we can review our performance against KPIs regularly and we have extended our service catalogue.

“This means that we are already meeting our metrics and service level agreements and we continue to improve.”

This was posted in Bdaily's Members' News section by Ellen Forster .

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