Member Article

Ofgem fines British Gas £11.1 million

British Gas is to pay £11.1 million to benefit vulnerable customers after Ofgem’s investigation found the company failed to meet its environmental obligations.

Energy suppliers and generators were required to deliver energy saving measures to households by the end of December 2012. British Gas failed to meet its targets on time, delivering 62.4% of its obligations.

This led to around 6,750 households in low income areas experiencing delays in receiving energy saving measures which would have helped keep homes warm and lower bills during the winter of 2012/13 says Ofgem.

Sarah Harrison, Ofgem’s senior partner with responsibility for enforcement said :“British Gas’ failure to deliver two environmental obligations on time is unacceptable.

“Thousands of households had to wait for energy efficiency measures, like insulation, to be installed during the winter.

“The payment reflects British Gas’ failure to meet its obligations on time but also recognises its commitment to put things right.”

This was posted in Bdaily's Members' News section by Clare Burnett .