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Growing Gateshead IT firm increases cloud-based telephony business with Durham brewery partnership

A fast growing Gateshead IT firm has increased its cloud-based telephony business in the last 12 months following new work to supply the technology to a County Durham brewery.

Gateshead-based telecommunications and IT infrastructure firm Advantex Network Solutions Ltd has won an undisclosed five figure contract to supply, install and support The Fat Brewer pub, hospitality training and brewing group with a new high tech telephone system at its sites.

The company has seen strong demand for cloud-based telephony services over the last year as more and more companies plug-in to the cost and operational benefits they provide.

It sees huge potential for this sector of the telecommunications industry and is now gearing up with plans to bring on-board more than 3,000 new hosted extensions by 2016.

At Fat Brewer, the new Voice over Internet Protocol (VoIP) system, which utilises cloud technology, will provide free inter-department calls and significantly reduce costs in line rentals and external calls.

It will also enable new extensions to be added quickly in the future as the Fat Brewer ramps-up it activities to meet growing demand for its products and services.

Christian Burns, owner of The Fat Brewer Company, said with business booming he needed the latest in advanced phone services to support growth.

“Advantex has supplied a great solution using technology that will meet our current and future needs. This will not only provide long term cost savings but ensure high quality communications are retained as the business expands.”

Telephony is currently responsible for around 25% of Advantex’s turnover – worth around £1million per annum. Head of communications Andy Shannon says businesses like The Fat Brewer recognise the flexibility and cost savings available using these type of systems.

“Hosted telephony is a fast growing sector and companies like ours are in the vanguard of delivering high quality, seamless services to regional and national customers.

“We have seen demand triple in the last year as more organisations look to migrate away from traditional telephone services where it take weeks to add new phone lines.

“We will be investing further in our services and products over the coming years to ensure customers can take advantage of this flexible technology and benefit from high quality, trusted solutions that add value to their own business activities.”