Member Article

UCLan graduate entrepreneur sets up award winning B&B consultancy

Little Touches was founded in March 2014 by Tom Metcalf.

He is a UCLan graduate twice over - BA (Hons) International Tourism Management, First Class (2011) and MA Scriptwriting (2013).

The company works on helping others improve their B&Bs, Guest Houses and Hotels through providing advice and services.

Costing only £500 to set up the company is about to release its first financial statement from its year in trading.

Tom spoke to Bdaily exclusively, he said: “The biggest challenge is taking on what I call Coke vs. Pepsi - Visit England and The AA.

“I have immense respect for them as powerful brands and all the great work they have done and continue to do, however they are “missing a trick” when it comes to continuous improvement for their thousands of members.

“The easiest thing about doing business is that I get out of bed every day knowing that I am working in an industry I love, assisting people who are open to change and I’m blogging for a global audience of professionals.

“Little Touches, those details which delight, should be at the heart of every hospitality provider.

“I’d like people to think, ‘He made our lives a heck of a lot easier!’

“Little Touches is a finalist in two categories at the UK Blog Awards - Food & Drink and Travel. “Plus, in the Travel category we are taking on household names including Thomson, Teletext holidays and WWF (wildlife not wrestling !)”

This was posted in Bdaily's Members' News section by Sophia Taha .