Member Article

Changepoint Provides Patheon with Business Transparency Through Growth

TORONTO, March 10, 2015 /PRNewswire/— Changepoint, a leading provider of professional services automation (PSA) and project portfolio management (PPM) solutions, today announced the results of their implementation with Patheon, the leading contract development and commercial manufacturing (CDMO) services provider to the global pharmaceutical industry. Patheon selected Changepoint PSA for its ability to increase project transparency and provide an accurate global view at the portfolio level. This global visibility allows Patheon to optimize resource allocation, maximize profitability, and deliver on its key corporate values of quality, efficiency, and flexibility.

Patheon caters to the Pharmaceutical Services Contract Development and Manufacturing industry, a complex business environment requiring multiple, geographically diverse locations to work seamlessly together on everything from formulation to manufacturing, and regulatory approval to distribution. While some business units perform distinctive tasks, others operate in-sync, and production costs often vary based on location. To maximize profitability in this global business model, in 2012 Patheon turned to Changepoint PSA to assist the company in gaining an improved line of sight into its projects and performance at a portfolio level. Not long after, Patheon acquired Banner Pharmacaps and Changepoint became the foundation for seamlessly scaling and unifying business policies and processes across each newly acquired site. Patheon plans to repeat this successful and rapid deployment of Changepoint within the new sites it expects to add to its global network following a recent merger with DSM Pharmaceutical Products (DPP).

“Our ability to deploy Changepoint in each new site allowed for a harmonized business process aligned with the rest of our development site practices,” said Temoor Saeed, Manager, Global PDS Business Processes. “Changepoint was an enabler in our ability to offer clients a universal experience. Regardless of which site they work with, every customer has the same high-quality and predictable service.”

Since deploying Changepoint PSA, Patheon has been able to report on complex data around its global business operations. The solution gives Patheon a unique competitive advantage by providing the company with the information it needs to opportunistically manage business prospects, calculate profitable customer quotes, provide on time and on budget services, and accurately forecast revenue based on past project profitability. Using this data the company can proactively choose the best location, flow, and resource pool for each individual project from beginning to end, which allows the company to maximize its profitability.

“Changepoint PSA gives services businesses like Patheon the portfolio-level visibility they need to ensure profitability is maintained while rapidly scaling,” said Jim Shulkin, VP of Marketing at Changepoint. “Patheon is a prime example of Changepoint PSA’s ability to help an organization effectively unify its resources and reporting across an increasingly global business landscape.”

Changepoint is used by organizations worldwide across industries ranging from healthcare to education, technology, and financial services, among others. Its collaborative and scalable business software enables companies of all sizes to streamline employees’ day-to-day interactions while dramatically reducing the complexity of managing multiple business sites, functions, and teams.

For more detailed information on Patheon’s usage of Changepoint you can view the full case study here.

About Changepoint Changepoint provides recognized market leading solutions in Professional Services Automation (PSA) and Project Portfolio Management (PPM) complete with comprehensive and flexible delivery options that meet the various diverse needs of customers of all sizes, from small installations up to the largest and most complex enterprises. Businesses worldwide count on Changepoint solutions to drive smarter business decisions, accelerate innovation, and increase efficiencies so they can effectively adapt to today’s rapidly changing economic conditions and competitive dynamics. Changepoint maintains operations in North America, Latin America, EMEA and APAC and services customers across six continents. For more information, visit: www.changepoint.com. For live updates: Follow / Connect

About Patheon Patheon, a business unit of DPx Holdings B.V., is a leading provider of contract development and commercial manufacturing (CDMO) services to the pharmaceutical and biotechnology sectors. The company offers one of the broadest sets of solutions to customers including commercial manufacturing, drug product services, biologics, pharmaceutical product development services and active pharmaceutical ingredients (API). With a reputation for quality, scientific technical excellence, the company has more than 20 locations and 8,000 employees across North America, Europe, Latin America and Australia. For more information, visithttp://www.patheon.com.

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