Member Article

Miller Homes Achieves 5 Stars For Customer Satisfaction

Miller Homes is delighted to announce that it has retained its five star rating, the highest level attainable, in the Home Builders Federation (HBF) National New Home Customer Satisfaction Survey for the fourth consecutive year.

The independent survey was launched by the HBF 10 years ago to provide a guide for homebuyers in making their purchasing decision and to encourage high levels of service amongst home builders.

Chris Endsor, Chief Executive of Miller Homes, commented: “We are very pleased to have retained our five star rating for customer satisfaction in the HBF’s survey once again.

“It is a fantastic achievement for our teams, particularly during a period in which demand and completions have increased significantly. Despite this additional pressure we have continued to go to great measures to ensure that we are continuously exceeding our customers’ expectations with the quality of our product and the levels of service we provide.”

Stewart Baseley, Executive Chairman of the Home Builders Federation, said: “The Customer Satisfaction survey is an excellent way of measuring the level of customer service house builders achieve. The scheme is an independently monitored survey of the people who really matter to our industry, our customers. To achieve such a high level of customer satisfaction requires commitment from board room to site, and is a fantastic achievement.”

Additionally, in its own independent customer satisfaction surveys, 95% of Miller Homes’ customers said they would recommend the home builder to their best friend. Miller Homes has been undertaking customer satisfaction surveys since 1999. Carried out by an independent research agency, the survey is completed by customers once they have settled into their new home to evaluate their overall satisfaction before, during and after the home-buying process.

Chris Endsor added: “We have consistently achieved exceptionally high scores from our own survey results and are very proud of our innovative homes, quality workmanship and excellent levels of customer service, which together demonstrate ‘the Miller Difference’ – our business philosophy which is at the very heart of everything we do.

“This latest recognition from the purchasers of our homes provides further evidence of our commitment to delighting our customers throughout their home-buying journey with us and their experience of living in a Miller home.”

Miller Homes’ North East developments include Bishops Park and Park View both in Gateshead, Wheatfields in Seaton Delaval, Wensleydale Park in Blyth, The Meadows in Framwellgate Moor, Wheatlands Chase in Redcar and St Mary’s Green and Acklam Woods both in Acklam, while opening soon will be Clairville Grange in Middlesbrough and Portland Wynd in Blyth.

This was posted in Bdaily's Members' News section by Miller Homes .