Member Article

Fast growing Call Connection brings 40 new jobs to Newcastle

Call centre success story, Call Connection, is set for further expansion with the creation of 40 new jobs in Newcastle, after opening less than two years ago.

The company, which is the largest insurance lead generation business in the UK, working with clients such as AA Insurance, Admiral Group, Swinton and Be Wiser, plans to add the new roles to its offices at Pandon, Trinity Gardens in Newcastle.

Call Connection, which handles more than 50,000 telephone enquiries a week, is adding to its headcount of 50 based in Newcastle, and offers new recruits a four-week training programme to ensure the team has the best skills and expertise possible to help the business to thrive.

Graeme Kalbraier, Managing Director of Call Connection, said: “Call Connection has enjoyed significant growth over the past year and in turn, we have added to our numbers as we have secured office space in the heart of the North East.

“We’re keen to ensure our team grows with us, gaining new skills and experience so they can take the business to the next level.

“The charisma and warmth of the people of the North East is what drew me here – and our team here are good talkers with plenty of personality, that’s what we look for when recruiting.”

Since opening, Call Connection has established a reputation for brilliant customer service, technical excellence, as well as being a great place to work.

Danielle Coates, Senior Call Transfer Executive, from Sunderland, said: “I have been at Call Connection since the Newcastle office opened and right from the start I knew it was for me. I had worked in another call centre as a performance coach before coming here, so the important thing for me was that I’d be able to progress through the ranks.

“I started as a Call Transfer Executive and within nine months I’d become a senior. I’m now a performance coach for our new recruits too. We’re like a family where everyone supports each other – no matter what level they are.”

Alongside looking after its staff, another area where the company has a firm commitment is in supporting charities.

“We have an annual ballot and staff can nominate their chosen charities to receive the proceeds of events throughout the year,” said Danielle.

The firm was recognised as an Investors in People employer in 2010 and has a 275-strong team providing telephone and online services to over 100 insurance companies. It has twice been named as a Sunday Times ‘Top 100 Company’.