Partner Article

Kinetic Data Honors Customers with Wally Awards

CareTech Solutions, Bed Bath & Beyond, Advanced Technology Services and Baxter International recognized for innovative use of Enterprise Request Management (ERM) technology

In the midst of a Kinetic Enthusiasts Group (KEG) event filled with strategic learning sessions, customer stories, product sneak peeks and hands-on training, Kinetic Data took time to celebrate its customers with the second annual Wally awards.

Statues of Kinetic Data’s mascot Wally in a conductor uniform (highlighting the event’s “Platform for Success” theme) were given to representatives of CareTech Solutions, Bed Bath & Beyond, Advanced Technology Services, and Baxter International for their innovative and creative use of Kinetic Data software.

For the second year in a row, CareTech Solutions took home the “Innovator of the Year” award. Mark Klein, Kinetic Request Remedy developer at CareTech Solutions, was specifically honored for pushing the envelope of Kinetic Data software – directly and indirectly driving new features and innovation. In addition to a recent call-script style solution specifically designed to solve printer problems, CareTech Solutions uses Kinetic Request to centralize visitor information with a digital sign-in sheet.

Bed Bath & Beyond was named the “Rookie of the Year.” Using its new IT Self Service Portal built on Kinetic Data software, the company consolidated paper forms and custom applications for its nearly 60,000 employees across its corporate, store, warehouse and IT areas. Using Kinetic Request and Kinetic Task, Bed Bath & Beyond automated its paper approval process – reducing pending approval time by 50 percent and, in some cases, shrinking approval times from weeks to hours. The company also recently automated its bring-your-own-device (BYOD) process and expects greatly improved approval times.

The “Spirit of KEG” award was given to Advanced Technology Services (ATS). This award is given to a company that acts on knowledge they learned at KEG to improve their organization. ATS created a digital guest registration process based on CareTech Solutions’ innovation. ATS also is embracing mobility with its recent rollout of myENTERPRISE – a secure mobile interface that lets users review, submit and take action on their daily requests. The company also launched formless QR code requests, reducing user inputs and time while improving accuracy.

Baxter International was the recipient of the “Evolutionary of the Year” award. Rather than wait until its service catalog was “perfect” to go live, the Baxter team (with the help of Kinetic Data and Unisys) used a “continuously improve and evolve” method to deploy its service catalog. The team at Baxter is using Kinetic Task and Kinetic Request to ensure seamless integration of its existing systems.

“We’re really impressed by how our customers use our software to creatively solve issues,” said John Sundberg, president of Kinetic Data. “The Wallys celebrate that innovation and inspired enthusiasm.”

KEG took place May 3 through 8 at The Depot Renaissance Minneapolis Hotel.

About Kinetic Data (www.kineticdata.com): Kinetic Data has helped hundreds of Fortune 500 and government customers — including General Mills, Avon, Intel, 3M and the U.S. Department of Transportation — implement integrated workflow systems, including enterprise request management (ERM) systems with centralized portals. Kinetic Data has been recognized with numerous awards for its superior products and support. The company serves customers from its headquarters in St. Paul, Minn., offices in Sydney, Australia, and through a network of reseller partners. For more information, visit www.kineticdata.com.

This was posted in Bdaily's Members' News section by John Sundberg .