Partner Article

Birmingham business scoops coveted award

Staff at a Birmingham business are celebrating after receiving national recognition for their hard work and customer service. Volkswagen Van Centre Birmingham, which is part of the Swansway Group, was awarded the title of best ‘Group Performance 2014’ at the Volkswagen Commercial Vehicles’ recent gala event. Located on St Stephens Street, the van centre is an integral part of the group’s commercial vehicle division, which also operates sites in Preston, Wrexham and Liverpool. The award measures customer satisfaction and business performance from each of the centresand culminated in Swansway receiving the national accolade. Kevin Justice, head of business at Volkswagen Van Centre Birmingham, said: “This award recognises the very best in the Volkswagen Van Centre network so naturally we are delighted to be part of the winning group.”

In addition to the ‘Group’ accolade the Liverpool and Wrexham Swansway sites were also crowned as the overall gold and silver winners across the entire Volkswagen Commercial Vehicles network of 71 van centres. A further headline ‘Customer Satisfaction’ award was given to the Liverpool business.

Swansway is a family owned and run business which has traded for more than 45 years. It presently operates 19 approved franchises across the North West and West Midlands. It acquired its first Volkswagen Commercial Vehicles site in 2005.

A jubilant, Peter Smyth, Swansway Group director commented: “What a night! I’m so very proud of all our teams; winning a manufacturer’s award takes hard work and determination, all day, every day. To everyone in the teams involved, a huge thank you, keep on doing what you’re doing, you’re the best!”

Volkswagen Commercial Vehicles closely monitors all aspects of its van centres, from customer satisfaction and aftersales through to sales and key business performance. Scores are collated throughout the year, culminating in the annual result.

This was posted in Bdaily's Members' News section by Andrew McLagan .