Yorkshire Payments wins a trio of local business contracts

Yorkshire Payments, the region’s only independent card payments provider, has landed a trio of new clients, securing three significant contract wins with local companies.

The recent contract wins see Yorkshire Payments, based in Brighouse, work with Hebden Bridge’s storage experts, Craggs Country Business Park, fellow Brighouse business, Arrow Coaches, and Honley-based Bronte Water.

Dan Holmes, director at Craggs Country Business Park, said: “The self-storage and managed office space areas of our business have been experiencing good growth and we needed to leave outmoded payment methods like cheques behind. We were looking for a cutting edge virtual payment platform and after a pretty keenly fought three-way pitch it was Yorkshire Payments that clearly stood out.

“The technology for virtual payments was streets ahead of the competition and much more efficient. The system was up and running in less than a couple of weeks and it’s been such an easy and smooth process. Technical support is hugely responsive and it just feels we’ve secured a really comfortable business relationship.”

Julie Jessop, Arrow Coaches’ director, added: “We previously used Worldpay but as the volume of business we are doing increases we wanted to raise efficiencies without greater costs. With Yorkshire Payments’ new virtual terminal we’ve actually managed to significantly reduce our costs and have the huge benefit of no longer being tied to a card machine.

“We can now take payments anywhere, which being a coach operator, is obviously very useful. Having a local Yorkshire provider was also an appealing prospect as we like to buy local. We also no longer have to deal with call centre queues - we have one point of contact and feel like a valued customer.”

As part of Yorkshire Payments’ deal with Honley-based Bronte Water, the independent card payments provider now supplies the local water cooler business with a virtual terminal to take payments online and in return will receive supplies of water coolers for its expanding offices.

Diane Saville, director at Bronte Water has already seen a significant financial saving since using Yorkshire Payments’ online processing platform and is very pleased with the additional benefits Yorkshire Payments system has brought in comparison to their previous card payments supplier.

Diane Saville said: “Bronte Water had used a different virtual payments company for many years, but Yorkshire Payments’ system has significantly better, user friendly features. For example, if there is an issue, it doesn’t automatically decline a payment but gives you chance to go back in and check that details are correct. Furthermore, it tells you why a payment has been declined so you have a second opportunity to correct the information which is helpful.

“Previously when dealing with card payment companies, we have been passed around and were never able to speak to same person twice. However, we have a strong relationship with our account manager in the support team at Yorkshire Payments and he knows and understands us and our account. The whole team is always very friendly and helpful. As a company we always try to use local companies and do retrospective business in support of each other and we’re sure that this is the start of a long-term relationship.”

James Howard, founder and managing director of Yorkshire Payments, said: “We’re proud to be Yorkshire and support local companies. We’ve grown substantially since our formation in 2011 but we’re not just about quick wins, we want to develop long-term relationships, such as these with fellow local companies, and beyond.”

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