Bingley’s Advancery secures contract with UK’s largest uPVC window & door manufacturer

Advancery, the Bingley-based IT consultancy, has won a contract to help maintain and develop Safestyle UK’s IT systems across its main sites in Bradford and Barnsley.

The initial one year contract with the UK’s largest uPVC window and door manufacturer and installer comes after Advancery helped fix a network issue, which threatened to disrupt Safestyle’s customer service system.

Advancery provides services such as break-fix maintenance services, procurement advice and fully-managed solutions. Earlier this year, the team assisted Safestyle’s IT department when they experienced a sudden network slowdown which resulted in major problems accessing and using the company’s CRM system.

Martin Abraham, Safestyle UK Head of IT, said: “This was a serious problem for our communications, which we needed to resolve quickly and Advancery immediately responded to our request to find the cause. Our normal service was resumed in less than 24 hours and we were extremely impressed with the team’s prompt action, and the additional bonus fix of a back-up related issue which Advancery solved as part of their solution to the slowdown.”

Safestyle currently has 40 high street branches and 10 installation depots, with annual sales in excess of £124m worth of doors and windows to UK households.

Advancery had previously supplied hardware and software to Safestyle, therefore the consultancy was immediately contacted when the IT team needed help to solve the crisis.

Alex Mordey of Advancery said: “This was a reactive project to fix an immediate issue that had the potential to disrupt Safestyle’s business. It was the perfect opportunity for our team to demonstrate our technical prowess to Safestyle, and we’re delighted with the longer term outcome.”

Just before the incident, Safestyle UK had made the strategic decision to find an external IT support partner who could work with the in-house team to safeguard systems, while at the same time offer procurement advice about emerging technologies.

Martin explained: “You could say this was perfect timing for Advancery as we had just started headline searches for an IT support partner, someone who could help us keep on top of the changing technology landscape and who we could work with us to ensure we’re getting the best out of our current and future IT investments.

“Advancery demonstrated their technical ability and professional approach when they answered our call for help at short notice, and we were impressed with the way they do business. They’re a friendly team to work with, and so far their advice and solutions have been spot on.”

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