Member Article

The RFL selects Core Telecom

Yorkshire based business telecoms provider, Core Telecom is delighted to have been awarded a 3 year contract to supply complete voice telecommunications to The Rugby Football League head office in Leeds.

Core Telecom has implemented a new internal VoIP network covering 171 individual users with handsets and personalised call handling set up. This service enables The RFL to take complete control of their inbound, outbound and internal telephone calls and make instant savings through utilising a VoIP or hosted solution.

The RFL looked into a hosted solution as they wanted a future proof system which was reliable while also increasing efficiency and reducing costs. This was on top of the ability to free up space through the removal of old hardware. Core Telecom was shortlisted alongside 5 other companies, which included the incumbent supplier and was awarded the contract due to the level of service offered, rates and their local proximity. The location was important as it allowed the Core Telecom team to oversee the installation and also provide training, as well as regularly attend their office at short notice should the need arise.

The supply of hosted telecoms is in addition to Core Telecom significantly boosting their revenue on inbound calls through porting their 0844 telephone number. The porting process is almost complete and when fully migrated, Core Telecom will more than double the rebate they earn on each minute of inbound calls.

The RFL’s Head of IT, Matthew Dews, said: “Overhauling your communications can be a traumatic period for any business, especially an organisation of the size and stature of The RFL. Fortunately, we had the team at Core Telecom to help every step of the way. We had a member of their team on site all week to walk us through the installation and provide advice where required. Core Telecom couldn’t have been more helpful.”

“We upgraded to the VoIP system and received a top class service and are now enjoying both the cost savings and new features that come with a hosted solution.”

The new solution has also allowed for seamless integration of their current fax and franking machines, as well as conference call handsets in their boardrooms.

James Crowther, Core Telecom Sales Director, said: “The awarding of a long term contract with The RFL is an outstanding achievement for Core Telecom and one that highlights the industry leading service and network capability we have been building for many years. “

“As part of the contract we’ve also been able to guarantee an unprecedented increase in the rebate they earn through inbound calls to their 0844 number. This is further confirmation of our ability to provide leading brands with a first-rate service at the best possible price. “

This was posted in Bdaily's Members' News section by 08 Direct .