Partner Article

Going for green: Webhelp awarded energy management certification

Webhelp UK, one of the country’s leading business process outsourcers (BPO), has demonstrated its green credentials once again having formally received its ISO 50001 Energy Management accreditation.

This year the firm has committed to reducing its CO2 emissions and electricity consumption by 10 per cent per employee. In addition, it is targeting a five per cent decrease in gas usage per employee and 15 per cent reduction in its general waste output.

The business recently announced a 20 per cent drop in its energy consumption over the last four years, reducing energy usage at its 12 UK sites by a combined 190,000kwh per month. This equates to a saving of 101 tonnes of carbon each month.

The firm has already received its ISO 140001 Environmental Management certification, demonstrating its commitment to protecting both the environment and reducing its energy consumption.

Carl Schaefer, director of infrastructure and transition at Webhelp UK, said: “We are very committed to reducing our energy consumption across our UK operation so it’s a real achievement to now be officially accredited.

“We have reduced our C02 emissions by 40% per employee over the last four years and have firm plans in place to see our carbon consumption reduce by a further 10 per cent per employee throughout 2016. We’re confident that through continuing to improve our energy management systems, this will be achieved.

“Engaging our teams on energy management is another tactic that has helped control our consumption, and we believe it is vital we provide our people with the appropriate tools and know-how to control and reduce their own energy usage.

“We are extremely proud of the results we have delivered over the last four years and will continue to strive to be recognised as a leader in energy management.”

The ISO 50001 Energy Management certification provides organisations with an internationally recognised framework to manage and improve its energy performance. In particular, the standard addresses key performance indicators including energy use and consumption, measurement, documentation and reporting of energy use and consumption.

About Webhelp UK

Webhelp UK is part of the Webhelp Group; a global BPO provider and specialists in engineering the ultimate customer experience across a range of digital, social and traditional voice channels to a diverse international client base.

From 12 locations across the UK, Webhelp provides multi and omni-channel services to some of the UK’s most progressive brands and businesses. Webhelp UK, which has its operational headquarters in Falkirk, Scotland, has grown its revenues by 112% in the last four years by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys.

The Webhelp Group employs over 30,000 people from 81 locations worldwide and has its UK headquarters in London, England and global headquarters in Paris, France.

This was posted in Bdaily's Members' News section by Ruth Minto .