Partner Article

Webhelp Names Viva Technology Winning Digital Startups

WEBHELP NAMES IADVIZE AS THE OVERALL CUSTOMER EXPERIENCE CHALLENGE WINNER AT VIVA TECHNOLOGY 2016

PARIS, July 7, 2016 - Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, has announced the winners of the six customer experience challenges set by the outsourcer, as well as the overall customer experience challenge winner, at the inaugural Viva Technology summit in Paris last week.

Webhelp set six challenges it believes will shape the future of the customer experience industry. Companies were invited to submit their responses to these challenges, with 50 pioneering startups from USA, Canada, France, Spain, Netherlands, Iceland, Denmark and the UK, being invited to join Webhelp at their customer experience lab at Viva Technology.

A panel of experts, including venture capitalists, Webhelp’s clients and senior Webhelp management, listened to these 50 companies pitch their ideas live at the summit. A winner in each of the six challenges was selected with one of those being named the overall customer experience challenge winner.

The six winners were:

Alcmeon - Social selling – How to generate sales through social media? Aircall - Seamless omni-channel customer experiences – How to support seamless customer experiences? Serious Factory - Augmented and virtual realities in customer experience – How to enrich customer experience and create value? Ibbu by IAdvize - Uberisation – Is customer service next? – How to help traditional models to reduce costs and improve experiences? Recast.ai - March of bots – Is this the future of customer service? Diduenjoy? - Big data + customer experience – Big customer experience?

Ibbu by IAdvize scooped the overall award. Based in Nantes, France, IAdvize is as a conversational commerce platform established in 2010. The company now provides real-time customer engagement in 40 different countries.

Olivier Duha, Webhelp co-founder and president, said: “At Webhelp we are constantly seeking the best people and the most innovative ideas to ensure we can continue to offer our clients the solutions to the customer experience challenges of tomorrow. The wealth of talent and innovation on display in our customer experience lab, thanks to these pioneering startups, was incredible and hugely exciting. Webhelp is delighted to be able to facilitate the bringing together of these new ideas with our clients and potential investors and we are grateful to Viva Technology for providing such a wonderful environment for us to host this in.”

ENDS

Press information:

For more information please contact

Heather Astbury, head of PR at Webhelp, on +44(0)7825 593242 heather.astbury@uk.webhelp.com

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About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016.

More information can be found at www.webhelp.com

About Viva Technology Paris

Viva Technology Paris is an international event organized by Publicis Groupe and Groupe les Echos, dedicated to the growth of startups, and digital transformation and innovation. From 30th June until 2nd July 2016, in its first edition, Viva Technology Paris will bring together more than 30 000 visitors, including tens of thousands entrepreneurs, talents, investors and academics. Find out more: www.vivatechnologyparis.com and @VivaTech

This was posted in Bdaily's Members' News section by Heather Astbury .