Member Article

Webhelp Praises Inaugural Viva Technology

Webhelp, Europe’s third largest customer experience and BPO (Business Process Outsourcing) company, has praised the organisers of the inaugural Viva Technology held in Paris last week (Jun 30 – Jul 2) for successfully bringing together key investors, global industry players, pioneering startups and students in an environment where new ideas were presented, explored and developed.

Webhelp sponsored the customer experience lab at Viva Technology and hosted 50 startups from across the globe, chosen following an open call to submit ideas for six different challenges. These challenges are in the areas Webhelp believes will shape the future of customer experience.

The startups were invited to the Webhelp lab and given the opportunity to pitch their ideas to a jury of venture capitalists, Webhelp’s clients, who are leading global players in a range of industries and Webhelp’s senior management.

Olivier Duha, Webhelp co-founder and president, said: “Webhelp leverages the best people, technology and ideas to allow us to engineer the ultimate in customer contact experience. This first Viva Technology delivered exactly what we had hoped it would – the opportunity to bring together our clients, pioneering startups at the forefront of digital transformation and key investors. Having all these groups together in one room provided inspiration and the opportunity for discussion and development of ideas. As facilitators of this investigation into how technology will be able to support the future of customer experience, we are increasingly being seen in our clients’ eyes as a technology enabler.”

ENDS

Press information: For more information please contact Heather Astbury, head of PR at Webhelp, on +44(0)7825 5593242 heather.astbury@uk.webhelp.com

About Webhelp

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 25 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

Webhelp is owned by its management and KKR, a leading global investment firm, as of February 2016. More information can be found at www.webhelp.com

This was posted in Bdaily's Members' News section by Heather Astbury .