Member Article

Next phase of EE’s onshore vision to bring 260 jobs to the North East

Britain’s biggest mobile operator EE is embarking on the next phase of its pledge to onshore 100% of customer service calls, a drive set to bring an additional 260 jobs to the North East alone.

The first phase of EE’s project, with resulted in all EE pay monthly customer calls now answered in the UK and Ireland, created 500 jobs in the UK this year, including more than 200 in North Tyneside.

Now the company plans to add a further 550 customer service roles before the end of 2016, a plan which includes recruitment drives for 130 new roles in North Tyneside as well as 130 in Darlington.

EE CEO Marc Allera said: “Earlier this year, we set out ambitions to transform the experience and service we provide our customers, including returning all customer service roles to the UK and Ireland.

“We’ve had fantastic feedback from our customers about the changes we’ve made so far and the number of complaints has plummeted - but we’re not stopping there.

“There’s still more we want to achieve and we’re creating over 550 additional service jobs here in the UK to fully onshore all customer service roles, and provide the best possible experience for our customers.”