Harrogate car dealership review site revs up recruitment drive

JudgeService, the Harrogate-based provider of car dealer reviews, is set to double its workforce as new car sales reached record levels in September.

JudgeService, which offers a range of products for car dealers to assess their customer service offering, is now looking to double its staff base by recruiting 30 team members to cover call centre demand.

JudgeService delivers an evolving range of products to more than 1,000 car dealers across the country, including nearly half of the UK’s Top 20 dealer groups.

A number of these now use JudgeService as part of their national advertising strategies.

The company uses survey feedback to help dealers identify opportunities to improve their customer service levels and address customer issues. The results are also made public to help consumers make informed decisions about where to buy their next car.

The Society of Motor Manufacturers and Traders (SMMT) said 4.18 million used cars were sold in the first half of 2016, a rise of nearly 8% from 3.87 million last year, making it the highest sales on record.

Neil Addley, founder of JudgeService, said: “It’s been an exceptional year for business growth at JudgeService and I’m pleased to be in the position again where demand for our products is so great we need to expand the team.

“Buying a car is one of the most important purchases people make and it’s vital they make as informed a decision as possible.

“With September recording high levels of sales, businesses such as JudgeService are vital in ensuring the best experience for both customers and dealers.”

JudgeService is now used by more than 1,000 leading car dealerships in the UK and has delivered more than 600,000 dealership reviews.