Salford-based alldayPA celebrates record call-handling figures

Phone answering service provider alldayPA is celebrating after handling its highest number of calls in a 12-month period to date.

The Salford-headquartered company handled 20m calls for over 24k customers in 2016.

Since its inception 16 years ago alldayPA, which specialises in services for SMEs and entrepreneurs, said it has answered a total of 160m calls.

Reuben Singh, the firm’s founder, said of the results: “I launched alldayPA with the sole purpose of helping entrepreneurs, like myself, save time while running their business.

“By taking the onus of phone answering and message-handling off companies’ hands, they can save money by focusing on their business objectives and making the most of fee-earning opportunities.”

He continued: “Our offering has grown substantially over the years, in response to the increasing needs of our clients.

“In order to stay ahead of the curve, we’ve spent untold hours developing staff to handle more challenging calls, as the outbound sales calls the industry used to rely on are being replaced with more complex inbound queries and orders.”

alldayPA has attributed the growth in demand to several factors, including an increase in the number of startups, the rising cost of minimum wage and the growing popularity of e-commerce platforms.

In 2016, alldayPA saw its digital footprint expand with the launch of an app allowing clients to track incoming calls, monitor usage cost data and more easily receive notifications of inbound messages.

To date, the company has invested £15m into its IT infrastructure, equipment and call-handling technology.