Member Article

TyneMet renews longstanding SOS contract

TyneMet College has renewed its long-standing contract with managed print services provider SOS Group Ltd.

The Team Valley-based firm has worked with the college since 2003 and has supplied a fully managed print service for the last six years.

SOS Group provides 80 machines across four sites to fulfil the college’s print needs. It requires a mix of desktop printers, colour multi-function devices and production printers, and over 450 staff and 3,500 students use the system.

Stephen Butters, Senior Software, Server and End User Computing Administrator, said: “We have a great relationship with SOS. They’re extremely responsive and if we do have any issues we don’t have to try and trouble-shoot them over the phone for days.

“We know the team very well and the engineers will be out the same day. In my experience, that’s not the same for all print management companies.”

TyneMet College’s full print management service is created using one system provided by SOS using Paper Cut software and Kyocera devices.

George Young, a director at SOS Group, added: “TyneMet College has been a client for almost as long as we’ve been in business. That’s something we’re very proud of and hopefully shows we’ve responded well to their changing requirements over the years as well as providing a strong, personal service.”

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