Call centre specialist dials up Yorkshire expansion with acquisition of family-run Shipley firm

West Yorkshire-based Your Business Voice has been acquired by The Call Centre Group, the parent company of the call centre service specialist CallCare.

This deal is part of The Call Centre Group’s £3.5m commitment to building a presence in the region.

Part of The Call Centre Group, CallCare provides 24/7/365, outsourced call handling facilities to a wide range of industries, including financial services, healthcare, legal, construction, hospitality and the public sector.

The acquisition will see Manchester-based CallCare venture into the Yorkshire for the first time, and a recruitment drive as part of the call centre specialists expansion will soon follow.

Founded in 1999 by Janet and Robin Alderton, who are retiring, Shipley-based Your Business Voice provides a range of telephone answering and outsourced call handling services.

The company specialises in switchboard services, engineer call out, e-commerce customer services, help desk and information lines.

CallCare has plans for further strategically placed acquisitions throughout 2017, coupled with organic growth across its current Cambridge, London and Manchester offices.

David Bate, managing director of The Call Centre Group and CallCare, said: “This is a momentous time for the firm – and there’s no doubt Your Business Voice was a natural choice to support our continued growth.

“The business has been expertly nurtured to success by Janet and Robin Alderton and they’ve built an impressive roster of clients along with a fantastic team of driven and passionate individuals.

“I’m looking forward to working alongside them as we drive the company into its next phase.”

Janet Alderton, founder of Your Business Voice, added: “The success of Your Business Voice represents a vision shared by Robin and me, and it’s been brought to life by 18 years of hard work by our team.

“CallCare’s values are entirely aligned with ours and, as we step into retirement, I’m confident that the business can be led to the next level in the capable hands of our existing senior management team.”

The deal follows a rise in revenue from £3m to £7m in the last three years for CallCare, which is now on track to achieve a record turnover of £10m this year.

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