Member Article

Webhelp Celebrates 740 Years of Excellent Customer Experience

Leading global customer experience expert Webhelp has celebrated 740 years of dedicated customer service from a total of 66 colleagues at a gala dinner at Cameron House Hotel, Loch Lomond, on Saturday, May 6.

The colleagues, from sites in Falkirk, Dearne Valley, Kilmarnock, Dunoon and Rothesay, were rewarded for 10, 15 and 20 years of service to the business, its clients and their customers.

Webhelp’s chief operating officer, Andy Doig, was on hand to present the awards. He said: “I am tremendously proud to be able to recognise 66 people from within our business for at least 10 years of hard work and dedication.

“Sometimes people have the impression that contact centre work is just something you do until a better option comes along. This is proof that people can build genuinely satisfying and rewarding careers with Webhelp and in the contact centre industry.

“The people we have recognised tonight work in different parts of the business, from customer service advisors to bid solution managers, and this shows that there is a range of career options available to people at Webhelp.

“Our people are our most important asset and Webhelp is extremely grateful to these 66 role models for their commitment and support. I look forward to celebrating with them again in another five years!“

Almost 50 of the Long Service Award winners and their partners attended a special evening at the famous Cameron House Hotel on the shores of Loch Lomond, hosted by Andy Doig and Webhelp’s People Director, Gillian Campbell.

They were given a certificate, a £40 voucher to spend at Cameron House Hotel and vouchers for £100 (for 10 years’ service), £150 (for 15 years’ service) or £200 (for 20 years’ service) each.

The full list of recipients is:

20 years’ service

Carol Park - Contact centre associate - Rothesay

Kevin Sayers - Enterprise architect - Rothesay

15 years’ service

Lesley Barbour - Team leader - Falkirk

Graeme Evans - Team leader - Falkirk

Maxine Jack - Contact centre associate - Falkirk

Barbara Kane - Team leader - Falkirk

Lauren McMillan - Team leader - Falkirk

John McVey - Contact centre associate - Falkirk

David Robertson - Facilities contracts manager - Falkirk

Louise Sherrit - Team leader - Falkirk

Marianne Colquhoun - Contact centre associate - Dunoon

Sarah Cox - Team leader - Dunoon

Sheila Hodgson - Team leader - Dunoon

Martin Lilley - Contact centre associate - Rothesay

10 years’ service

Daniel Harrop - Deputy team leader - Dearne Valley

David Nixon - Contact centre associate - Dearne Valley

Gavin Morris - Contact centre associate - Dearne Valley

Janine Ball - Contact centre associate - Dearne Valley

Karen Smith - Contact centre associate - Dearne Valley

Kelly Wraight - Contact centre associate - Dearne Valley

Kier Jeffrey - Contact centre associate - Dearne Valley

Lisa Burd - Contact centre associate - Dearne Valley

Louise Holden - Contact centre associate - Dearne Valley

Michelle McDonald - Contact centre associate - Dearne Valley

Patricia Bramhall - Contact centre associate - Dearne Valley

Patricia Gee - Contact centre associate - Dearne Valley

Kirsty McSweeney - Quality co-ordinator - Dearne Valley

Robert Pellegrin - Contact centre associate - Dearne Valley

Stephanie May - Contact centre associate - Dearne Valley

Stephen Murphy - Contact centre associate - Dearne Valley

Susan Thompson - Contact centre associate - Dearne Valley

Terry Mason - Contact centre associate - Dearne Valley

Roy Taylor - Deputy team leader - Dearne Valley

Thomas Aram - Contact centre associate - Dearne Valley

Zyla Hussain - Contact centre associate - Dearne Valley

Derek Anderson - Head of performance optimisation - Falkirk

Caroline Arnott - Contact centre associate - Falkirk

Michelle Bell - Contact centre associate - Falkirk

Freda Bramham - Contact centre associate - Falkirk

Lianne Campbell - Customer experience manager - Falkirk

Brian Hastings - UK financial controller - Falkirk

Richard Kelly - Team leader - Falkirk

Christine MacKay - Contact centre associate - Falkirk

Anne McIntosh - Contact centre associate - Falkirk

Gemma-Louise Miele - Team leader - Falkirk

Graham Scott - Bid and solutions manager - Falkirk

Michael Whitsed - Operations manager - Falkirk

Frances Blackshaw - Contact centre associate - Kilmarnock

Gillian Bland - Team leader - Kilmarnock

Marion Gilchrist - Contact centre associate - Kilmarnock

Rodger King - L&CD business partner - Kilmarnock

Darran Logie - Contact centre associate - Kilmarnock

Andrew McIntyre - Senior IT technician - Kilmarnock

Robert Paterson - Contact centre associate - Kilmarnock

Amanda Burns - Operational support co-ordinator - Kilmarnock

Gary Strachan - Operations manager - Kilmarnock

Cherie Templeton - Deputy operations manager - Kilmarnock

Fiona Wallace - Contact centre associate - Kilmarnock

John Bommer - Contact centre associate - Rothesay

Thomas Hood - Contact centre associate - Rothesay

Margaret Lamont - Contact centre associate - Rothesay

Kathleen Rodger - Contact centre associate - Rothesay

Susan Bouyer - Contact centre associate - Dunoon

Francesca Flint - Contact centre associate - Dunoon

David Miller - Contact centre associate - Dunoon

This was posted in Bdaily's Members' News section by Heather Astbury .