Member Article

Waymark launches new field service management solution

A LEADING regional software developer has launched an innovative field service management solution. Waymark’s latest product, Wayforce, has been honed and refined over years of development and incorporates a range of features to make the running of any mobile workforce easier. Wayforce is also cloud based and applicable to any sized business. “One huge advantage that it has over other field service solutions is its ease of use. We can train a whole team of users in all aspects of Wayforce in an hour,” explained Waymark Development Director Jason Hylton-Jones. “But that doesn’t mean we’ve compromised on functionality,” he added. “Wayforce can manage the schedules of field service teams, keeping track of every member of the team; provide real-time analysis of mobile work status; ensure the right team member is selected for each job; shorten billing cycles; control stock both on vans and at stock centres and speed up admin and data entry. “And through its integrated satellite technology it will prove popular will clients’ customers who can keep a track on exactly where their field service representatives are and what time they can expect a visit. “Being cloud-based means that security of the product is tighter and it can be accessed from wherever you can get a phone signal. Obviously there aren’t any server costs either, so the infrastructure costs are drastically reduced.” Waymark, who has offices in Gateshead and Sunderland, has used Microsoft’s Azure cloud platform in developing Wayforce and have received help and direct support from the technology giant. “We’ve had several meetings with Microsoft in the UK and they’ve been very complimentary about how we’ve used Azure and our approach to scaleability,” said Jason. Waymark Managing Director David Brophy added: “Wayforce is a true end-to-end service solution and enables companies to manage complex operations more efficiently as well as taking care of simpler admin functions like booking appointments and sending out invoices. “One advantage of Wayforce is its scaleability. It’s equally as flexible to a small company than it is for big companies, you can just choose which elements of the software that are important to your business,” he said. Full tech support from the Waymark team comes with the product, as do easy payment terms. “We’ve made it as easy as we can to use Wayforce and to buy it – there are easy monthly payment terms, with very low costs per user, and it comes with a free 14-day trial,” said David. “We’ve built our company on our service management experience and this is the ultimate field service tool. We’ve spent a great deal of time developing Wayforce, listening carefully to the industry generally and clients specifically, and we’re very proud of it,” he added. Waymark was set up six years ago, and began developing software for utility services. It has since expanded into the education, health, logistics and commercial sectors, working with more than 30 clients, rapidly expanding its workforce in doing so. For more information on Wayforce, or to contact Waymark, log on to their website at www.waymark-it.com

This was posted in Bdaily's Members' News section by Paul Lofthouse .