Partner Article

Social Media and Mobile Technology: Greatly Impact How You Communicate With Your Bank

Traditional Communication Methods

Up until very recently, banks have typically been communicating with their customers through either mail or direct in-person conversation. It was not only very formal, but it was ineffectual. It is hard to make the time to go into the bank, and even if you did, you had everyone else trying to speak with the bank as well. The growth of social media and TSB telephone banking sites such as https://www.digitalanswers.org/tsb-telephone-banking/ has changed communication methods forever.

Social Media

One of the biggest trends that technology and the Internet have given people all around the world is social media. Everyone has their favorite social media sites, but there are some who are exceptionally attractive, including Facebook, Twitter, Instagram, and Snapchat. Banks are now taking advantage of these social media sites, allowing customers to contact them directly through these places. While banks cannot provide confidential information over a public website, you can ask generalized questions about your bank account or any banking services that your bank offers. Most banks hire people whose sole job is to respond to customer’s inquiries on social media, so you are sure to get a response.

Mobile Devices

Even more communication power resides in the new use of mobile devices. Cell phones have made us hyper connected to not only our friends and family but to our society as well. It includes our banks like TSB have certified TSB call centres that you can call to get any information on your bank account or any questions about the services that are offered. For those who do not like calling, or who do not have the time to sit and make such a phone call, many banks are now offering texting options which makes connecting to your bank that much easier and faster.

Leaders in the Field

All around the world, banks are beginning to adopt these types of measures. They are good business, and they give customers the chance to connect directly with their bank and banking representatives. Some of the most high-tech banks are in the United States, Europe, and Asia. These banks know the value of giving their customers easier access to their information.

It is also good business for the banks. They do not have to devote so much time and energy into in-person customer services, as most individuals nowadays are beginning to use social media and mobile devices to connect.

Continued Growth

Customers expect that TSB call centres and text centres will continue their growth, as social media connections. As mobile devices become more personalized and secure, so too will banking services and communication.

This was posted in Bdaily's Members' News section by Percy Gaudreau .