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Rebecca Wayman

This 'deep learning' startup just closed a £600k seed funding round

Chattermill, a company to use deep learning to understand what customers are talking about and how they feel about experiences, has announced its closure of a seed round of £600k.

The startup has been backed by Entrepreneur First, Avonmore Developments and angel investors including Jeff Kelisky, CEO of Seedrs.

This seed round is an addition to an earlier round in 2016 from the same group of investors, bringing the total raised to date to £935k.

Mikhail Dubov, CEO and co-founder of Chattermill, commented: “We’re thrilled to have the ongoing support of such a great list of investors.

“We’ve been lucky enough to help some of the world’s most customer centric businesses see genuine value by understanding their users at scale. Our platform not only challenges their assumptions, but gives them detailed insight in real-time, at a fraction of the cost of traditional customer experience research.”

The company was co-founded by Dubov and Dmitry Isupov in 2015 while at Entrepreneur First. It counts various businesses in its client base, and is working with billion-pound companies such as Transferwise, Deliveroo, HelloFresh and Just Eat.

Chattermill collates all feedback channels in one place and then builds a customised deep learning model to extract easily actionable insight.

Chattermill integrates with tools already used by a company - such as SurveyMonkey, Zendesk, TypeForm or Salesforce - aggregating every piece of feedback such as surveys, reviews, support tickets and social media. The team is currently working with customers across sectors including fintech and ecommerce.

Nilan Peiris, VP of growth at Transferwise, added: “Chattermill enables our teams to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.

“We have more than a hundred people across the business using Chattermill to ensure Transferwise is always at the cutting edge when it comes to customer experience “

Chattermill was part of Entrepreneur First’s Spring 2015 cohort, and has since grown to a team of 10. The funding secured will be used to invest in technology and continue growing the team with hires that include data scientists, engineers and business developers.

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