Border Force calls checks in language communications firm at Heathrow

thebigword, the Leeds-headquartered translation and interpretation provider, has expanded its work supporting Border Force at Heathrow.

The law enforcement organisation is responsible for immigration and customs controls at the London aviation hub and processes more than 25 million passengers every year.

thebigword will provide telephone interpreting services to officials when dealing with passengers with limited English. The company’s interpreters are fully vetted and security cleared.

Larry Gould, founder and chief executive of thebigword, said: “Border Force does an extremely important job in securing our borders, promoting national prosperity and preventing terrorists and criminals from entering the UK.

“We are proud to be supporting Border Force’s efforts at Heathrow with our expert telephone interpreting services to ensure that all passengers are dealt with quickly and fairly.”

Using thebigword’s telephone interpreting service, covering over 250 different languages and dialects, Border Force officials can be connected to an interpreter in less than 60 seconds.

thebigword works with a range of government departments, including the Ministry of Justice, Ministry of Defence, US Department of Defence and the NYC Department of Education, as well as blue chip companies and brands on a global scale.

The company has 12 offices around the world, employs more than 600 staff and has more than 14,000 linguists.